ZOOY VAPE Privacy Policy | Data Protection Commitment

Introduction

At ZOOY VAPE, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website puffcigs.com, including any other media form, media channel, mobile website, or mobile application related or connected to ZOOY VAPE (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing the Site and/or making a purchase, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Important Note

This Privacy Policy applies only to information we collect through the Site and does not apply to our collection of information from other sources, such as information collected offline or through third-party websites.

Information We Collect

We collect information about you in various ways when you use our Site. This information may include:

Personal Data

Personally identifiable information that you voluntarily provide to us when registering for an account, making a purchase, or participating in other activities on the Site, such as:

Contact Information

Full name
Email address
Mailing address
Phone number

Financial Information

Billing address
Payment method details
Purchase history

Account Information

Username
Password
Security questions/answers
Account preferences

Communication Data

Customer service inquiries
Product reviews
Survey responses
Feedback submissions

Derivative Data

Information our servers automatically collect when you access the Site, such as:

IP address
Browser type
Operating system
Access times
Pages viewed
Links clicked
The page you visited before navigating to our Site

Financial Data

We do not store your complete credit card information on our servers. When you make a purchase or attempt to make a purchase through the Site, your payment information is processed by our third-party payment processors. We may maintain partial information about your payment method, such as the last four digits of your credit card, the expiration date, and the type of payment method, for record-keeping purposes.

Age Verification Data

As a retailer of vaping products, we are legally required to verify that you are of legal age to purchase our products. We may collect information to verify your age, including:

Date of birth
Government-issued ID information (in some cases)

This information is used solely for age verification purposes and is handled with the highest level of security.

How We Use Your Information

We use the information we collect for various business purposes, including:

Order Processing

To process and fulfill your orders, including shipping, delivery notifications, and customer service.

Account Management

To create and manage your account, including authentication, security, and personalization.

Communication

To communicate with you about your orders, account, and respond to inquiries or support requests.

Marketing

To send promotional communications, product recommendations, and updates about new products or services.

Analytics

To analyze usage patterns, improve our website functionality, and enhance user experience.

Security

To detect, prevent, and address technical issues, fraud, or other illegal activities.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: Processing necessary for the performance of a contract with you (e.g., processing your order)
Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms
Legal Obligation: Processing necessary to comply with our legal obligations (e.g., age verification, tax reporting)
Consent: Processing based on your specific consent (e.g., marketing communications)

Disclosure of Your Information

We may share your information in the following situations:

Business Partners and Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processors
Shipping and fulfillment companies
Customer service providers
Marketing and analytics partners
IT and cloud service providers
Age verification services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This may include:

Compliance with legal obligations
Protection of our rights, privacy, safety, or property
Prevention, investigation, or taking action regarding illegal activities
Protection against legal liability

Business Transfers

If ZOOY VAPE is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Important Note

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our Site. These technologies help us deliver a better and more personalized service, analyze site usage, and assist in our marketing efforts.

Types of Cookies We Use

Essential Cookies: Necessary for the Site to function properly
Preference Cookies: Enable the Site to remember your preferences
Analytics Cookies: Help us understand how visitors interact with the Site
Marketing Cookies: Used to track visitors across websites to display relevant advertisements

Third-Party Tracking Technologies

Some content or applications on the Site are served by third parties, including:

Analytics providers (e.g., Google Analytics)
Advertising networks
Social media platforms

These third parties may use cookies, web beacons, or other tracking technologies to collect information about your browsing activities on our Site and other websites.

Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

Encryption

We use industry-standard SSL encryption to protect data transmission between your browser and our servers.

Access Controls

We restrict access to personal information to employees, contractors, and agents who need to know that information.

Data Minimization

We collect only the information necessary for the purposes specified in this Privacy Policy.

Security Notice

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us .

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Right	Description
Access	The right to request copies of your personal information
Rectification	The right to request that we correct inaccurate or incomplete information
Erasure	The right to request that we delete your personal information in certain circumstances
Restriction	The right to request that we restrict the processing of your information in certain circumstances
Data Portability	The right to receive your personal information in a structured, commonly used format
Objection	The right to object to our processing of your personal information
Withdraw Consent	The right to withdraw consent where we process information based on your consent

How to Exercise Your Rights

To exercise your privacy rights, please submit a request by:

Submitting a request through our Contact Form
Writing to us at: ZOOY VAPE Privacy Team, 123 Innovation Drive, Shenzhen, Guangdong, 518000, China

We will respond to your request within 30 days. We may need to verify your identity before processing your request. In some cases, we may deny your request if we have a lawful reason to do so.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). For more information about your California privacy rights, please see our California Privacy Notice.

European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and similar laws. In addition to the rights listed above, you have the right to lodge a complaint with a supervisory authority.

Children's Privacy

The ZOOY VAPE website and products are strictly intended for adults of legal smoking/vaping age (21+ in the United States, and the legal age in your jurisdiction). We do not knowingly collect or solicit any information from anyone under the legal age, nor do we knowingly allow such persons to register for an account or purchase our products.

Age Restriction

If you are under the legal age in your jurisdiction, do not use or access our Site. If we learn that we have collected personal information from a person under the legal age, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the legal age, please contact us immediately

We implement strict age verification procedures to ensure our products are only sold to adults of legal age. These procedures may include:

Date of birth verification during account creation
Age verification at checkout
Third-party age verification services
ID verification for delivery in certain jurisdictions

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to protect your privacy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Site.

Social Media Features

Our Site includes social media features, such as the Facebook Like button and widgets, such as the Share button. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The revised version will be effective as of the published effective date.

If we make material changes to this Privacy Policy, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

November 15, 2024

Current Version

Updated to enhance clarity and provide more detailed information about our data processing activities.

June 10, 2024

Previous Update

Added information about age verification procedures and enhanced security measures.

January 5, 2024

Initial Version

First publication of our comprehensive Privacy Policy.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Team:

Email

Mail

ZOOY VAPE Privacy Team
123 Innovation Drive
Shenzhen, Guangdong, 518000
China

Contact Form

Submit a Request

We will respond to all inquiries, questions, concerns, or complaints about our Privacy Policy or our privacy practices within 30 days of receiving them.